Our mission

Accessible, Consistent Services Delivered Honestly with a Human Touch

TechExpress Systems was founded in 1999 with a better idea and a promise to every client: to be honest, accessible, respond quickly and do whatever it takes. That’s never changed and never will.

We innovate and support you through your technology challenges.

A Higher Level of Service

Expertise and experience you expect but personal attention that may surprise you.

Call us and we answer the phone; email us and we write you back. Your system will never be touched by an untrained newbie that knows nothing about you, but by an experienced pro with full information about your service history and all activities.

Transparency You Will See

Our internal, proprietary database TechLogs has your service history details of the problem, our troubleshooting, our solution or why we don’t have one, and a log of all steps taken to find one. Not just for our internal use, it’s now online for clients to see. We have nothing to hide. We are ethical in everything we do and happy to prove it.

Going Beyond Break-Fix

If it breaks, we’re there, but it’s not enough to fix a problem in an emergency, our commitment is proactive and preventive maintenance to minimize and prevent issues before they occur. Our Managed Service Provider (MSP) programs monitor systems on an ongoing basis, with a fixed monthly price without ugly surprises.

Help not a “Service Ticket”

An emergency is an emergency, and when you have one, the last thing you want is a recorded message, or to fill out a ticket online and wonder when or if you’ll hear from anyone. Call us and we answer; email or text and we write back. You’ll talk to your tech directly; we’ll deliver superior service fairly priced when you need it.

The TechExpress Systems Promise

Our team is committed to exceeding your expectations and Jack Ping reviews all work to ensure a level of customer satisfaction rarely found these days but is alive and well at TechExpress Systems. It’s a big, important difference you’ll see in everything we do, and that’s our promise.

Consistent easy support

Forget cumbersome IT Support ticketing systems and call us anytime.

Incredibly fast response

We respond in no more than 2 hours, usually less than 1 hour.

Expert knowledge

Our experts are all Microsoft, CompTIA and Dell certified.